Online Payment Policy
FEES, PAYMENTS, REFUNDS, RETURNS, AND EXCHANGE POLICY
There will be no returns or exchanges.
You agree to pay any and all prices and fees due for Services purchased at this Site at the time you order the Services. All prices and fees are non-refundable unless otherwise expressly noted, even if your Services are suspended, terminated, or transferred prior to the end of the Services term. CGL Tax Professional Corporation (herein referred to as "CGL") expressly reserves the right to change or modify its prices and fees at any time, and such changes or modifications shall be posted online at this Site and effective immediately without need for further notice to you. If you have purchased Services for a period of months or years, changes or modifications in prices and fees shall be effective when the Services in question come up for renewal as further described below.
Where refunds are issued, CGL’s issuance of a refund receipt is confirmation that CGL has submitted your refund to the Payment Method charged at the time of the original sale. You acknowledge and agree that the associated payment provider and/or individual issuing bank establish and regulate the time frames for posting your refund. Refund posting time frames may range from five (5) business days to a full billing cycle.
Except as prohibited in any product-specific agreement, you may pay for Services by providing a valid credit card, Interac e-transfer, using our online payment options through PayPal or TD Merchant Services, or by using CGL’s Prepaid Services to establish a cash reserve for charge by CGL (each, a “Payment Method”). Your Payment Method on file must be kept valid if you have any active Services in your Account.
Some CGL Services offer an automatic renewal option. While the details of the automatic renewal option vary from Service to Service, generally the Services that offer an automatic renewal option treat it as the default setting. Therefore, unless you select the manual renewal option, CGL will automatically renew your Services when they come up for renewal and will take payment from the Payment Method you have on file with CGL at CGL’s then-current rates.
If you are being billed on a monthly basis, your monthly billing date will be based on the date of the month you purchased the Services unless that date falls after the 28th of the month, in which case your billing date will be the earlier of the monthly billing date and the 28th of each month.
In an effort to ensure that there is no interruption of Services, CGL may participate in “recurring billing programs” or “account updater services” supported by your credit card provider (and ultimately dependent on your bank’s participation). If you are enrolled in an automatic renewal option and we are unable to successfully charge your existing Payment Method, your credit card provider (or your bank) may notify us of updates to your credit card number and/or expiration date, or they may automatically charge your new credit card on our behalf without notification to us. In accordance with recurring billing program requirements, in the event that we are notified of an update to your credit card number and/or expiration date, CGL will automatically update your payment profile on your behalf. CGL makes no guarantees that we will request or receive updated credit card information. You acknowledge and agree that it is your sole responsibility to modify and maintain your Account settings, including but not limited to (i) setting your renewal options and (ii) ensuring your associated Payment Method(s) are current and valid. Further, you acknowledge and agree that your failure to do so, may result in the interruption or loss of Services, and CGL shall not be liable to you or any third party regarding the same.
If for any reason CGL is unable to charge your Payment Method for the full amount owed for the Services provided, or if CGL is charged a penalty for any fee it previously charged to your Payment Method, you agree that CGL may pursue all available lawful remedies in order to obtain payment. If you pay by credit card and if for any reason CGL is unable to charge your credit card with the full amount owed for the Services provided, or if CGL is charged back for any fee it previously charged to the credit card you provided, you agree that CGL may pursue all available lawful remedies in order to obtain payment. You agree that the remedies CGL may pursue in order to effect payment shall include, but not be limited to, immediate cancellation without notice to you of any domain names or Services registered or renewed on your behalf. CGL reserves the right to charge you reasonable “administrative fees” or “processing fees” for (i) tasks CGL may perform outside the normal scope of its Services, (ii) additional time and/or costs CGL may incur in providing its Services, and/or (iii) your non-compliance with this Agreement (as determined by CGL in its sole and absolute discretion). Typical scenarios include, but are not limited to, customer service issues that require additional personal time or attention, fees incurred by third-party payment providers, fees incurred as the result of chargebacks or other payment disputes brought by you, your bank, or a Payment Method processor, and disputes that require accounting or legal services. These administrative fees or processing fees will be billed to the Payment Method you have on file with CGL.
While all transactions are processed in CANADIAN dollars, CGL may provide an estimated conversion price to currencies other than CANADIAN dollars. You acknowledge and agree that the pricing displayed during the checkout process is an estimated conversion price at the time of purchase. Due to time differences between (i) the time you complete the checkout process, (ii) the time the transaction is processed, and (iii) the time the transaction posts to your bank statement, the conversion rates may fluctuate, and CGL makes no representations or warranties that the estimated conversion price will be the same as, or reflective of, either (a) the amount processed or (b) the amount posted to your bank statement, and you agree to waive any and all claims based upon such discrepancies (including any and all claims for a refund based on the foregoing). In addition, you acknowledge and agree that you may be charged exchange rate conversion fees, Harmonized Sales Tax (“HST”), Goods and Services Tax (“GST”), or other localized fees and/or taxes, based on your bank and/or the country indicated in your billing address section.
(A) PREPAID SERVICES
Service Details
By using Prepaid Services, you may transfer funds to CGL in order to fund your Prepaid Services account (“Prepaid Account”). You may then use your Prepaid Account to purchase any of CGL’s Services. You may fund your Prepaid Account by providing (i) a paper cheque (from your personal or business chequing account, as appropriate), (ii) a money order or bank draft, (iii) credit card, (iv) online payment providers, such as Interac e-transfer, or TD Merchant Services. All payments must be for the full amount required at purchase. All paper cheques, money orders, and bank drafts may be delayed up to ten (10) business days until the money is credited, which may delay your use of the Services, and any paper cheque, money order, or bank draft that does not clear will result in a $30.00 processing fee by CGL, which may be debited from your Prepaid Account. The $30.00 processing fee is in addition to any fee(s) your bank may charge you.
You can verify the remaining funds in your Prepaid Account at any time by contacting CGL. Should you decide to terminate your Prepaid Account and seek a refund, your refund will be made by cheque net of any discounts, including, but not limited to, reduced or waived wire transfer fees and/or the Cash Discount (as defined below).
You acknowledge that funds transferred to your Prepaid Account will be held by CGL and will not accrue or pay interest for your benefit. To the extent any interest may accrue, you understand and agree that CGL shall be entitled to receive and keep any such amounts to cover costs associated with Prepaid Services.
You acknowledge that all transactions using Prepaid Services will be conducted in CANADIAN dollars and that it is your responsibility to arrange for foreign currency translations prior to funding your Prepaid Account. Wire transfers received by CGL in foreign currencies will be returned and you will be responsible for the cost of returning such funds. Your Prepaid Account must be funded on an initial basis with no less than $100.00 paid in CANADIAN funds. You agree that you will be responsible for all wire transfer fees, both incoming and outgoing, associated with your Prepaid Account. Any non-CANADIAN wire transfers may be subject to fees by your bank, intermediary banks, or CGL’s bank, which may reduce the amount of the money received by CGL’s bank and subsequently funded into your Prepaid Account. You hereby expressly give CGL permission to reduce your Prepaid Account by the amount of wire transfer fees CGL incurs in order to receive your funds. All fees are subject to change at any time, and such changes shall be posted online at this Site and effective immediately without need for further notice to you.
Your Use of Prepaid Services
Use of funds in your Prepaid Account can only be made through CGL directly. Purchases may not be made unless there are sufficient, available funds in your Prepaid Account at the time of purchase to cover the entire purchase amount, including any related fees as set forth herein or in other relevant agreements.
Additional funds may be added to your Prepaid Account at any time.
You will be able to access your Prepaid Account activity and records by contacting CGL. Your Prepaid Account will show purchases and the amount of funds remaining in your Prepaid Account. CGL reserves the right at all times to disclose any information about your Prepaid Account as CGL deems necessary to satisfy any applicable law, regulation, legal process or governmental request, or to edit, refuse to post or to remove any information or materials, in whole or in part from your Prepaid Account, in the sole and absolute discretion of CGL.
(B) PAY BY TD MERCHANT SERVICES
By using CGL’s pay by TD Merchant Services payment option (“TDMS”), you can purchase CGL Services and make deposits using TDMS’s payment processing. In connection therewith, you agree to allow TDMS to debit the full amount of your purchase from the credit card(s), bank account(s), or other allowed Payment Method(s) linked to your Account (“TDMS Funding Source”).
It is your responsibility to keep your Account and TDMS Funding Source current and funded, and your Account backed by a valid credit card. You acknowledge and agree that (i) TDMS reserves the right to decline a transaction for any reason (including, but not limited to, payments that fail to go through as a result of your Account or TDMS Funding Source no longer existing or not holding available/sufficient funds) and (ii) in such event, neither TDMS nor CGL shall be liable to you or any third party regarding the same. If for any reason TDMS is unable to withdraw the full amount owed for your purchase, you agree that TDMS and CGL may pursue all available lawful remedies in order to obtain payment. You agree that if the transaction is returned unpaid, you will pay a service charge of $30.00 or the maximum amount allowed by law, which may be debited from your Account or TDMS Funding Source.
By proceeding with the TDMS payment option, you authorize a debit of the full amount of your purchase from your Account or TDMS Funding Source.